HealthTech System Optimization
Downtime ↓95% & performance ↑40%
HealthTech Innovations needed comprehensive support and optimization for their healthcare management platform.
Client
HealthTech Innovations
Duration
Ongoing
Service
SaaS Support & Maintenance
Key Results
+95%
System Downtime
12 hours/month → 0.6 hours/month
+40%
System Performance
Baseline → +40%
+31%
User Satisfaction
7.1/10 → 9.3/10
+87%
Support Response Time
2 hours → 15 minutes
The Challenge
Frequent system downtime, slow performance, and scaling issues as their user base grew rapidly.
Our Solution
We provided 24/7 support, performance optimization, and infrastructure scaling to ensure reliable healthcare operations.
Implementation Process
1
Implemented 24/7 monitoring and alerting
2
Optimized database queries and indexing
3
Set up auto-scaling infrastructure
4
Implemented caching and CDN solutions
5
Created disaster recovery procedures
6
Provided ongoing security updates
7
Established performance benchmarking
Technologies Used
AWSNode.jsPostgreSQLRedisCloudWatch
"MYBE's support team is exceptional. They've reduced our downtime by 95% and our system performance has never been better. Our users notice the difference."
Dr. Sarah Johnson
Chief Technology Officer, HealthTech Innovations
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