E-commerce Platform Support
Uptime 99.9% & response time <15min
ShopFlow required reliable support and maintenance for their growing e-commerce platform during peak shopping seasons.
Client
ShopFlow
Duration
Ongoing
Service
SaaS Support & Maintenance
Key Results
+2.8%
System Uptime
97.2% → 99.9%
+73%
Support Response Time
45 minutes → 12 minutes
+400%
Peak Traffic Handling
10K concurrent → 50K concurrent
+96%
Revenue Lost to Downtime
$45K/month → $2K/month
The Challenge
Managing traffic spikes during sales events, ensuring high availability, and providing rapid response to critical issues.
Our Solution
We established comprehensive support coverage with proactive monitoring, rapid response protocols, and scalable infrastructure.
Implementation Process
1
Set up proactive monitoring and alerting
2
Implemented auto-scaling for traffic spikes
3
Created rapid response procedures
4
Established backup and recovery systems
5
Provided regular security updates
6
Optimized for peak shopping seasons
7
Created detailed incident response protocols
Technologies Used
Shopify PlusAWSCloudFlareNew RelicPagerDuty
"During Black Friday, our platform handled 5x normal traffic without issues. MYBE's support team is always there when we need them most."
Kevin Martinez
Head of Operations, ShopFlow
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